Managed IT Services & Support

IT was managed ad-hoc, with no monitoring and no asset tracking. During tax reporting season there were frequent outages, and problems were only fixed after they had already disrupted work.

We took over IT completely: a helpdesk with ticketing and SLAs, an RMM agent on every workstation for monitoring and automatic patching, standardised Windows images and verified daily backups. We consolidated email and files on Microsoft 365 with mandatory MFA.

After the first few months, the team stopped seeing IT as a source of stress. Proactive monitoring turned most interventions from urgent repairs into planned maintenance, and management now receives a clear monthly report on the state of the infrastructure and incidents. The relationship has grown into a long-term partnership with continuous improvements.

Each site ran differently, with no standards and no central visibility. Response times to problems reached two days, and support costs were unpredictable.

We implemented centralised management of all workstations through a single RMM, a complete asset inventory and one SLA for all locations. Remote support drastically reduced site visits, and monitoring let us step in before the user even noticed the problem.

The three sites now operate identically, and a new colleague can move between them without surprises. Centralised visibility lets us anticipate hardware issues before they cause outages, and the IT budget has become predictable — no end-of-month surprise invoices.

The team worked in a hybrid setup, with personal and company laptops mixed together, no data access policies and no encryption. Onboarding a new employee took a full day.

We introduced device management via Microsoft Intune, with BitLocker encryption and compliance policies, secure access through VPN and automatic cloud backup. Onboarding was automated through pre-configured profiles and apps.

The hybrid team works just as securely from the office as from home, and a lost or stolen laptop no longer means a data breach, because everything is encrypted and remotely manageable. Uniform policies also reduced the volume of support questions, freeing time for projects that matter.